1. Free usage
The daily tokens provided free during Open Season involve no payment and are not eligible for refunds.
2. Subscription (monthly)
Both developer plans and personal Plus (₩4,900/mo) auto-renew monthly on the same payment method. Full refund within 7 days of payment if no API usage occurred; once used, the remaining period is non-refundable.
3. Cancellation
Cancel anytime via the dashboard or customer support. Billing stops from the next cycle; you keep access for the remainder of the current period.
4. System outages
If a call fails due to our outage, we restore the tokens it consumed.
5. Enterprise
Governed by individual contracts.
6. How to request
Refunds are processed by you via 'Request refund' on the dashboard billing screen, within 7 days of payment and with no API usage (instant). Refunds outside these conditions are not provided. Support (+82 70-7954-1357, ixplorer@hidemeplease.xyz) handles general inquiries and outage token restoration (§4), but is not a refund channel.
Governed by Korea's e-commerce consumer protection law and our terms of service.