1. Free usage
The daily tokens provided free during Open Season involve no payment and are not eligible for refunds.
2. Subscription (monthly)
Both developer plans and personal Plus (₩4,900/mo) auto-renew monthly on the same payment method. Full refund within 7 days of payment if no API usage occurred; once used, the remaining period is non-refundable.
3. Cancellation
Cancel anytime via the dashboard or customer support. Billing stops from the next cycle; you keep access for the remainder of the current period. If a recurring payment fails, we retry for 3 days; if it still doesn't go through, the subscription is cancelled and you return to free use.
4. System outages
If a call fails due to our outage, we restore the tokens it consumed.
5. Enterprise
Governed by individual contracts.
6. How to request
Refunds are processed by you via 'Request refund' on the dashboard billing screen, within 7 days of payment and with no API usage (instant). Refunds outside these conditions are not provided. However, where the Company is at fault or applicable law provides otherwise, that will apply instead. Support (+82 70-7954-1357, ixplorer@hidemeplease.xyz) handles general inquiries and outage token restoration (§4), but is not a refund channel.
Governed by Korea's e-commerce consumer protection law and our terms of service.